Effective Date: January 1, 2025
Last Updated: January 1, 2025
At FriendsMic Skincare & Cosmetics Ltd., we are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, how we store it, and what rights you have regarding your personal data when you shop with us or interact with our services.
By placing an order, visiting our website, or contacting us through any channel, you agree to the terms described in this Privacy Policy.
1. 👤 Information We Collect
When you interact with FriendsMic, we may collect the following types of personal information:
a) Information You Provide Directly
- Full name
- Delivery address (district, area, street, house number)
- Phone number
- Email address
- Payment information (mobile banking number such as bKash or Nagad)
- Order details and product preferences
- Messages or inquiries you send to our customer support team
b) Information Collected Automatically
- IP address
- Browser type and version
- Device type (mobile, desktop, tablet)
- Pages visited and time spent on our website
- Referral source (how you found our website)
- Cookies and similar tracking technologies
c) Information From Third Parties
- Information shared through our social media pages (Facebook, Instagram, etc.) when you message us or comment on our posts
- Information provided through third-party platforms used for order placement or payment processing
2. 🎯 How We Use Your Information
We use the personal information we collect for the following purposes:
- To process and fulfill your orders — including packaging, dispatch, and delivery coordination with our courier partners
- To communicate with you — sending order confirmations, delivery updates, and responding to your queries
- To provide customer support — handling return requests, complaints, and after-sales assistance
- To improve our products and services — analyzing purchasing patterns and customer feedback to enhance our offerings
- To send promotional communications — informing you about new products, offers, and discounts (only with your consent)
- To prevent fraud and ensure security — verifying transactions and protecting against unauthorized activity
- To comply with legal obligations — maintaining records as required by applicable laws and regulations in Bangladesh
3. 🔗 How We Share Your Information
FriendsMic does not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your information only in the following limited circumstances:
a) Delivery Partners
We share your name, phone number, and delivery address with our trusted courier and logistics partners solely for the purpose of delivering your order.
b) Payment Processors
When you make a payment through mobile banking or any other payment gateway, your payment information is processed by the respective platform (bKash, Nagad, etc.) and is subject to their own privacy policies.
c) Legal Requirements
We may disclose your information to government authorities, law enforcement agencies, or regulatory bodies if required to do so by law or in response to a valid legal request.
d) Business Transfers
In the event of a merger, acquisition, or sale of business assets, your personal information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
We ensure that all third parties with whom we share your data are obligated to handle it securely and in accordance with applicable privacy laws.
4. 🍪 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience on our website. Cookies are small text files stored on your device that help us:
- Remember your preferences and cart items
- Analyze website traffic and user behavior
- Deliver relevant content and advertisements
Types of cookies we use:
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Required for the website to function properly |
| Analytical Cookies | Help us understand how visitors use our site |
| Marketing Cookies | Used to deliver personalized promotions |
| Preference Cookies | Remember your settings and preferences |
You may choose to disable cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of our website.
5. 🔒 How We Protect Your Information
We take the security of your personal data seriously. We implement a range of technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure, including:
- Secure data storage with restricted access
- Encrypted communication channels where applicable
- Regular review of our data collection and storage practices
- Limiting access to personal data to authorized staff only who need it to perform their job responsibilities
While we take every reasonable precaution to protect your data, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to using industry-standard practices to protect your information.
6. 📅 How Long We Retain Your Information
We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
- Order information is retained for a minimum of 5 years for accounting and legal compliance purposes
- Customer support communications are retained for 2 years from the date of last interaction
- Marketing preferences are retained until you withdraw your consent
- Website usage data collected through cookies is retained for up to 12 months
When your data is no longer needed, we will securely delete or anonymize it.
7. 👶 Children’s Privacy
Our products and services are intended for individuals aged 18 years and older. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete that information from our records.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at contact@friendsmic.com.bd.
8. 📣 Marketing Communications
With your consent, we may send you promotional messages about new arrivals, exclusive offers, and skincare tips via SMS, WhatsApp, or email.
You may opt out of receiving marketing communications at any time by:
- Replying STOP to any SMS message we send
- Contacting us directly at contact@friendsmic.com.bd
- Calling us at +880 1638 307690 and requesting removal from our marketing list
Opting out of marketing communications will not affect your ability to receive transactional messages related to your orders.
9. 🔗 Third-Party Links
Our website or social media pages may contain links to third-party websites, platforms, or services. Please note that this Privacy Policy applies only to FriendsMic and does not cover the practices of any third-party websites. We encourage you to read the privacy policy of every website you visit.
FriendsMic is not responsible for the content, privacy practices, or security of any third-party websites or services.
10. ✏️ Your Rights Regarding Your Personal Data
As a customer of FriendsMic, you have the following rights in relation to your personal information:
- Right to Access — You may request a copy of the personal information we hold about you
- Right to Correction — You may request that we correct any inaccurate or incomplete information
- Right to Deletion — You may request that we delete your personal data, subject to legal retention requirements
- Right to Withdraw Consent — You may withdraw your consent for marketing communications at any time
- Right to Complaint — You have the right to lodge a complaint with the relevant data protection authority in Bangladesh if you believe your rights have been violated
To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within 7 business days.
11. 🔄 Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or for any other reason. When we make significant changes, we will:
- Update the “Last Updated” date at the top of this page
- Notify customers via SMS or email where appropriate
- Post a visible notice on our website or social media pages
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
12. 📬 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to contact us:
FriendsMic Skincare & Cosmetics Ltd.
📧 Email: contact@friendsmic.com.bd
📞 Phone/WhatsApp: +880 1638 307690
📍 Address: Mirpur-1, Dhaka, Bangladesh
We are committed to handling your personal information with the highest standards of transparency, integrity, and care. Thank you for trusting FriendsMic.
